Terms of service

 

Last Updated: 16 March 2026

OVERVIEW

Welcome to CareMyo.

Throughout this website, the terms “we”, “us”, and “our” refer to CareMyo. CareMyo operates this website and online store, including all information, tools, products, and services available from this site (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to customers worldwide.

These Terms of Service (“Terms”) describe your rights and responsibilities when using our website and purchasing from our store.

By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you should not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using the Services, you confirm that you are at least the age of majority in your country or region of residence.

If you allow a minor to use this website on a device you own or manage, you accept responsibility for their use of the Services.

To make a purchase or use certain features of the website, you may be required to provide:

  • your name
  • email address
  • billing address
  • shipping address
  • payment details

You agree that all information you provide is:

  • accurate
  • current
  • complete

You are responsible for:

  • maintaining the confidentiality of your account login information
  • ensuring your account information remains accurate
  • all activity that occurs under your account

Accounts may not be sold, transferred, or assigned to another person without our written consent.

SECTION 2 – PRODUCTS

We make every effort to display our products accurately.

However, product appearance may vary due to:

  • device screen resolution
  • display settings
  • lighting conditions in photography
  • manufacturing variations

We do not guarantee that product images displayed on your device will exactly match the product received.

All product descriptions, availability, and pricing are subject to change at any time without notice.

We reserve the right to:

  • discontinue products
  • limit quantities available for purchase
  • restrict sales to certain regions or customers

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase a product.

Your order is only accepted once we confirm that it has been processed.

Before acceptance:

  • payment must be successfully received
  • product availability must be confirmed

 

We reserve the right to refuse or cancel orders, including in situations such as:

  • product availability issues
  • pricing or listing errors
  • suspected fraud or unauthorised transactions
  • unusually large or suspicious orders
  • shipping restrictions to certain regions

If we cancel or modify an order, we will attempt to contact you using the details provided at checkout.

Returns and exchanges are governed by our Refund Policy

Products are intended for personal use and may not be purchased for commercial resale without our permission.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions may change without notice.

The price charged will be the price displayed at the time your order is placed.

Unless otherwise stated, prices do not include:

  • shipping fees
  • customs duties
  • import taxes
  • local VAT or sales taxes outside the UK

Customers are responsible for paying any applicable international import charges.

You agree to provide accurate and complete billing information for all purchases.

By placing an order, you confirm that:

  • the payment details provided are accurate
  • you are authorised to use the payment method
  • your payment provider will honour the transaction
  • you agree to pay all applicable charges

SECTION 5 – SHIPPING AND DELIVERY

Delivery times displayed on our website are estimates only and are not guaranteed.

Delays may occur outside our control due to:

  • shipping carrier disruptions
  • customs processing
  • weather conditions
  • seasonal demand
  • events outside our reasonable control

CareMyo is not responsible for such delays.

Once an order is transferred to the shipping carrier, responsibility for delivery passes to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through the Services is owned by CareMyo or its licensors.

This includes:

  • text
  • graphics
  • images
  • logos
  • product descriptions
  • videos
  • website design and layout

These materials are protected by copyright, trademark, and intellectual property laws.

You may use the website for personal, non-commercial purposes only.

You may not:

  • copy or reproduce website content
  • distribute materials from the website
  • modify or create derivative works
  • use CareMyo branding without permission

The CareMyo name, logos, product names, and designs are trademarks and may not be used without written consent.

Shopify’s name, logos, product names, designs and phrases are trademarks of Shopify. Any other names, logos, designs, product and service names, and phrases on the Services are the trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

Our Services may provide access to third-party tools or applications.

These tools are provided:

  • “as is”
  • “as available”

We do not monitor or control these tools and accept no responsibility for their operation.

Your use of any optional tools is entirely at your own risk.

We reserve the right to offer new features through the Services (including the release of new and/or the update to existing tools and resources). Any new aspects are to be deemed part of the Services and are subject to the Terms of Service policy.

SECTION 8 – THIRD-PARTY LINKS

Our website may include links to external websites operated by third parties.

We are not responsible for:

  • the content of these websites
  • their accuracy
  • their privacy or security practices

If you access third-party websites, you do so at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

CareMyo is powered by Shopify, which provides the platform used to operate this store.

However:

  • all purchases are made directly with CareMyo
  • Shopify is not responsible for transactions between you and CareMyo

By using the Services, you agree that Shopify and its affiliates are not liable for any loss or damage resulting from purchases made through our store.

SECTION 10 – PRIVACY POLICY

All personal information collected through the Services is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, Shopify may also process certain data to operate and improve the Services.

Your information may be transferred to trusted service providers located in other countries where necessary to fulfil your order.

SECTION 11 – FEEDBACK

If you submit reviews, suggestions, or other feedback (“Feedback”), you grant CareMyo the right to:

  • use
  • reproduce
  • publish
  • modify
  • distribute

such Feedback for business purposes without compensation.

You confirm that your Feedback:

  • is truthful
  • does not violate third-party rights
  • does not contain unlawful or offensive material.

SECTION 12 – ERRORS AND OMISSIONS

Occasionally information on the website may contain errors relating to:

  • product descriptions
  • pricing
  • promotions
  • shipping costs
  • product availability

We reserve the right to correct errors and update information at any time without prior notice, including after an order has been submitted.

SECTION 13 – PROHIBITED USES

You may not use the Services to:

  • violate any laws or regulations
  • infringe intellectual property rights
  • harass, abuse, or harm others
  • transmit misleading or fraudulent information
  • distribute spam or malicious software

  • attempt to gain unauthorised access to restricted areas
  • interfere with the security or functionality of the Services

We reserve the right to suspend or terminate accounts that violate these Terms.

SECTION 14 – TERMINATION

We may suspend or terminate your access to the Services if these Terms are violated.

Termination does not affect any rights or obligations that existed prior to termination.

Certain provisions will remain in effect after termination, including:

  • intellectual property rights
  • limitation of liability
  • indemnification obligations

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available.”

To the fullest extent permitted by law, CareMyo does not guarantee that the Services will be:

  • uninterrupted
  • secure
  • error-free

Your use of the Services is at your own risk.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, CareMyo and its affiliates will not be liable for any indirect, incidental, or consequential damages arising from:

  • use of the Services
  • purchase or use of products
  • errors or interruptions on the website.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless CareMyo, Shopify, and their affiliates from claims arising from:

  • your breach of these Terms
  • misuse of the Services
  • violation of applicable laws
  • infringement of third-party rights.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain valid and enforceable.

SECTION 19 – ENTIRE AGREEMENT

These Terms, together with any policies posted on this website, constitute the entire agreement between you and CareMyo regarding the use of the Services.

SECTION 20 – ASSIGNMENT

You may not transfer your rights under these Terms without our written consent.

CareMyo may transfer or assign these Terms at any time.

SECTION 21 – GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the United Kingdom.

SECTION 22 – POLICY HEADINGS

The sectional headings used in this policy are merely for convenience and will not impact these Terms of Service. 

SECTION 23 – CHANGES TO THESE TERMS

We may update these Terms from time to time.

The most current version will always be available on this page.

Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

SECTION 24 – CONTACT INFORMATION

Business Address: 202A Gilmartin Road, Linwood, Paisley, PA3 3ST, United Kingdom
Email: info@caremyo.com
Phone: +447537185300

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We aim to reply to your emails within 1-2 business days.